When you call the first time we ask a number of questions to determine your needs. We will discuss what is important to you and help you pick services that is right for your needs, matches your expectations and also fits your budget. After that we determine the day and time that works best for your schedule. We will fill out your personal Client Sheet with all the information.

It is always a good idea to be home for the initial visit, so that you can show the cleaners around, point out any specific problem areas, or show what not need to be touched, and at the end-do a walk through with cleaners to ensure the quality. After that more than 90% of our regular recurrent clients prefer to provide us with the copy of the keys to their homes. You can leave the house and we will call you 30 minutes before the crew is finished, so you could come back home and check on the job.

We ask that you please pick up toys and clutter off the floor and surfaces, empty the sink and load the dishwasher. You could provide any special instructions and let us know ahead of time if there is any remodeling or repair project going on, or if you have guests in the house. If you have pets please lock them securely in their cages or a spare room or take them to the pet day care. We want to make sure that no pets will escape accidently, try to get close to our supplies or be scared of the vacuum cleaner noise. If your pets had any accidents we will also ask you pick up after them.

Most of our regular clients prefer to supply a copy of the keys and alarm code. This insures that no appointments are missed and makes it easier schedule the same team on the same day. Each key is tagged with the number only. There is no information about where it belongs to. We cross reference the tag number with the address in our system. Even in the event if a key gets lost-there is no way for anyone to find out what it opens. In case we are responsible to losing a key we will offer to re-key your home at our cost immediately.